Privacy Policy - Renderclean Services

Effective Date:

This Privacy Policy describes how Renderclean Services (referred to as "the Company," "we," "us," or "our") collects, uses, and protects the personal information you provide when using our cleaning services and our website. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We may collect personal information about you in the following ways:

• Information You Provide Directly:
  • Contact Information: Name, email address, phone number, and physical service address.
  • Booking Details: Preferred service time, type of cleaning service requested, and any specific instructions or preferences.
  • Payment Information: Billing address and payment details (processed securely via third-party payment processors; we do not store full credit card numbers).
  • Communication Data: Information you provide when contacting us via phone, email, or our website forms (e.g., feedback, inquiries).
• Information Collected Automatically (via our website):
  • Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, and referring URL.
  • Cookies and Tracking Technologies: We use cookies to analyze website traffic, personalize content, and remember your preferences. You can control cookie settings through your browser.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Manage Services:
  • Fulfilling your cleaning service requests.
  • Scheduling, confirming, and reminding you of appointments.
  • Processing payments and sending invoices.
• To Communicate With You:
  • Responding to your inquiries, feedback, and requests.
  • Sending important updates regarding your service, policy changes, or terms and conditions.
• Marketing and Promotional Purposes (with your consent):
  • Sending promotional offers, newsletters, or information about new services we think you might be interested in.
  • You can opt-out of marketing communications at any time.
• Business Operations and Improvement:
  • Analyzing website usage to improve our website and services.
  • Detecting and preventing fraud or other illegal activities.
  • Complying with legal obligations.

3. How We Share Your Information

We may share your personal information in the following situations:

• With Service Providers: We share necessary information (like your service address and contact details) with our cleaning staff or independent contractors who perform the services on our behalf.
• Third-Party Processors: We use trusted third-party companies to handle payment processing, website analytics, and email delivery. These parties are obligated to keep your information secure and use it only for the purposes specified by us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes implementing physical, electronic, and managerial safeguards. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted through the internet.

5. Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal information we hold about you.
• Correction/Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
• Opt-Out: The right to opt-out of receiving marketing communications from us.
• Deletion: The right to request the deletion of your personal data, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the details provided below.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information from our servers.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with a revised "Effective Date."

8. Contact Us